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Home Health CAHPS® Customer Testimonials

"I have always appreciated that Pinnacle is a research company specifically for our industry. Most of Pinnacle's executives have home health/skilled care backgrounds. They really understand what our business is about and they know what kind of feedback we need to operate effectively. They also understand our patients, the interview is always such a pleasant experience for our customers. I would absolutely recommend Pinnacle."

Edward Bangerter
Rocky Mountain Home Care

"The experts teach that health care providers doing their own surveys really do not know the real thoughts of their patient clients. Soon after implementing Pinnacle's surveys, we found this clearly to be the case. We found we needed to improve. Our team, knowing that they are monitored by Pinnacle and our administration's careful review of each patient's survey, now experience, in most patients surveyed, perfect or near perfect scoring and Best of Class in many areas surveyed. When there is an occasional issue raised by a client we immediately review the issue with our team and the client. I would highly recommend Pinnacle to perform your patient satisfactions surveys."

Gary L. Thietten RN BSN
Idaho Home Health and Hospice, Inc.

Actual Responses

Although Pinnacle does not ask respondents for any feedback regarding their interview experience, some people will volunteer how much they enjoyed the interview. Here are a few of those comments from the last year:

"I'm really glad you called me instead of sending me a survey in the mail. It's nice to actually talk to someone. It seems like [the health care provider] really cares about my opinion." September 2009

"I appreciate this phone evaluation and that [the health care provider] is interested in keeping [it] in good shape." July 2009

"This survey is a really good thing to do. I hope they pay attention." April 2009

"Thank you for calling, you made my day." April 2009

"I value that they care enough to have you call me." February 2009