About Pinnacle Home Health CAHPS®
Pinnacle Quality Insight: Increasing inquiries and patient loyalty for Home Health Agencies by providing the most patient-friendly approach to HHCAHPS®. With no long-term contracts or set-up fees, we will get you started with HHCAHPS® fast and easy.
Founded in 1996, Pinnacle's services have helped clients increase referrals, customer retention and conversion rates. Pinnacle works exclusively with health care providers and primarily focuses on long-term/senior care.
Customer Satisfaction Interviews
Each year Pinnacle conducts more than 45,000 interviews to recipients of health care and to their responsible parties. Pinnacle conducts each interview by way of a pleasant and personable telephone conversation.
Benefits of Telephone Interviews
The telephone interview has unique benefits, it offers:
- the most pleasant experience for respondents;
- a positive service-image for the agency;
- the ability to capture the most commentary from the respondent;
- a personalized approach for each patient
Home Health CAHPS® Approved Vendor
In August of 2009, Pinnacle completed the necessary training to become an approved vendor of HH-CAHPS® surveys.
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