To enjoy the full potential of this site, JavaScript must be enabled. Please refer to your browser setting instructions to enable JavaScript.

About Pinnacle Home Health CAHPS®

Pinnacle Quality Insight: Increasing inquiries and patient loyalty for Home Health Agencies by providing the most patient-friendly approach to HHCAHPS®. With no long-term contracts or set-up fees, we will get you started with HHCAHPS® fast and easy.

Founded in 1996, Pinnacle's services have helped clients increase referrals, customer retention and conversion rates. Pinnacle works exclusively with health care providers and primarily focuses on long-term/senior care.

Customer Satisfaction Interviews

Each year Pinnacle conducts more than 45,000 interviews to recipients of health care and to their responsible parties. Pinnacle conducts each interview by way of a pleasant and personable telephone conversation.

Benefits of Telephone Interviews

The telephone interview has unique benefits, it offers:

Home Health CAHPS® Approved Vendor

In August of 2009, Pinnacle completed the necessary training to become an approved vendor of HH-CAHPS® surveys.