About Pinnacle Home Health CAHPS
Pinnacle CAHPS: Increasing inquiries and patient loyalty for Home Health Agencies by providing the most patient-friendly approach to HHCAHPS. With no long-term contracts or set-up fees, we will get you started with HHCAHPS fast and easy.
Founded in 1996, Pinnacle's services have helped clients increase referrals, customer retention and conversion rates. Pinnacle works exclusively with health care providers and primarily focuses on long-term/senior care.
Customer Satisfaction Interviews
Each year Pinnacle conducts more than 45,000 interviews to recipients of health care and to their responsible parties. Pinnacle conducts each interview by way of a pleasant and personable telephone conversation.
Benefits of Telephone Interviews
The telephone interview has unique benefits, it offers:
- the most pleasant experience for respondents;
- a positive service-image for the agency;
- the ability to capture the most commentary from the respondent;
- a personalized approach for each patient
Home Health CAHPS Approved Vendor
In August of 2009, Pinnacle completed the necessary training to become an approved vendor of HH-CAHPS surveys.